科塔海灘度假村 (Kota Beach Resort)

It's a mixed bag. The location is excellent, offering a different, good sea every day. For safe swimming, you need to follow the tide schedule. The hotel grounds and plants are very well maintained; they're beautiful and clean. There's a long stretch of beach for strolls. Logistically convenient – there are plenty of cafes, restaurants, shops selling travel essentials, and a market with fresh produce nearby. A major drawback is the large construction site nearby, which can be heard all day, especially in the bungalows nearby. The rooms and bungalows are in fair condition. However, there are some serious downsides: every other day, it was impossible to shower due to low water pressure; when the pressure was low, the water heater wouldn't turn on; and the water had a strong sewer smell. At breakfast, the restaurant won't offer you salt, pepper, or sauces unless you ask. Drinks include juice from concentrate or coffee. Only after a week did we discover they offer tea for breakfast. The breakfast is very basic, and there's no fruit at all, which is surprising given the price of fruit on the island. There was trash on the beach all week, just a little bit, washed up by the sea. It was cleaned up quickly, as it didn't require much effort. But why is the beach cleaned only once a week? The hotel website advertises a shuttle service, but I advise against it. Personal experience: I sent a text message and email to the hotel on time; our ferry departed at 5:30 PM. We arrived on the island around 7:00 PM. We weren't met. We got there ourselves. A hotel security guard met us at the hotel and gave us our room keys. It immediately became clear that the light switch in the bathroom was causing lightning and could shock us, and the water heater wasn't working. The security guard said, "Take this up with the management tomorrow; my concern is safety." Information about room problems is not passed on to the management. So, we spent the first night without hot water or power in the bathroom. After we contacted them, they gave us a working room mid-way through the second day. They didn't apologize for the missed shuttle service, and they didn't offer the stated compensation for our independent transfer. Moreover, I received a welcome email from the hotel after only one day of my stay. The hotel has adequate staff, and the people are positive and friendly. However, management, quality control, and leadership are seriously flawed. The rooms are overloaded with text reminders, rules, and restrictions, many of which would be confusing to a normal person. Or does the hotel manager think only people with dementia stay at their hotel? Reminders and restrictions are completely unnecessary if guests are greeted promptly and the necessary information is provided electronically in their native language.

The place is nice and clean. Accessible to everything. Recommend to everyone who wants to come and visit santa fe.